Return and Refund Policy

Return and refund Policies

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case BTY Worldwide Sdn. Bhd. has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to BTY Worldwide Sdn. Bhd. After BTY Worldwide Sdn. Bhd. checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to BTY Worldwide Sdn. Bhd. After BTY Worldwide Sdn. Bhd. checks if returned product is flawed, BTY Worldwide Sdn. Bhd. approves your request, and re-sends new product.

Return and refund criteria

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date
When product is used, destroyed or damaged
When tag attached to product is removed or package of product is opened and product value is damaged
When sealed package is opened or packaging materials are lost
When too much time has passed and product value has so decreased that its re-sale is not possible
When return/exchange request is made for customized product such as hand-made shoes or accessories
When product have been used